Complaints Procedure

We are committed to providing excellent service, but we recognise that sometimes things may go wrong. If you are unhappy with any aspect of our service, we want to know so we can put things right and improve for the future.

How to Make a Complaint

You can make a complaint by contacting us:

    •    By email: complaints@3e-solutions.co.uk

    •    By phone: 07301 153968

Please include your name, contact details, and a clear description of your concern.

What Happens Next

    1.    Acknowledgement – We will acknowledge your complaint within 24-48 hours working days of receiving it.

    2.    Investigation – We will look into your concerns carefully and may contact you for further details.

    3.    Response – We aim to provide a full written response within 10 working days. If we need more time, we will let you know and keep you updated.